FREQUENTLY ASKED QUESTIONS
Ordering medicines online from our online prescription service is safe, easy, and affordable. To place an order online, simply follow these steps:
- 1. Find your medication be entering the brand or generic drug name.
- 2. Select your dosage and quantity from the product listings and click on Add to Cart.
- 3. Once you have added all of your medications to your Shopping Cart, click on “Continue Checkout”
- 4. Before you have completed your online order, send us a copy of your prescription(s).
Kindly note that we will only refer orders that are submitted with valid prescription(s) from licensed physicians. You will be required to upload or email us a copy of your prescription.
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* Returns not accepted at this address.
Yes, you need a valid prescription from a doctor to order any medication except our Over the Counter products.
You may contact our call center 6:00 am to 9:00 pm (CST), Monday to Friday and 7:00 am to 7:00 pm (CST), Saturdays and Sundays.
YourEUpharmacy generally refers orders for no more than a 3 month supply of medication. We will, however, keep your prescription on file and track your refill history, allowing you as many refills as your doctor authorizes.
Once your prescription order is received, either by online request or mail, your order will be forwarded to processing. The in-house processing time and the shipping time will vary depending on the source country of your medication. In our experience, it will take an average of 3 to 4 weeks for you to receive your package. With that in mind, you should order your refills about 4 weeks prior to running out of your medication. For international orders it will take an average of 4 to 6 weeks for you to receive your package.
Our contracted pharmacies will not ship controlled substances such as anabolic steroids, tranquilizers or opiates.
Generic drugs are engineered to look different from the brand name drugs because patent laws do not allow the generic manufacturers to create a pill that is identical in appearance to the brand name form.
Another reason that some medications may look different from what you are used to receiving is that some branded medications have a different appearance in different countries.
You may pay for your order by PayPal. Your information is securely transmitted using standard encryption.
Yes, there are additional charges for shipping.
All orders have a shipping charge of $9.99. While you may order as often as you wish, we advise that you order all of your medications in a 3 month supply at one time. This will save you additional shipping charges for each order. For destinations outside of Canada and the United States, our standard shipping is $19.95.
As long as you give us your correct address for delivery, you should receive your order within the specified amount of time. If, however, you do not receive your order within 30 days from the time the order was shipped, please contact us and we will reship your order at no additional expense to you. For international shipping, the guarantee is 6 weeks.